Troubleshooting

Solutions to some common issues are listed below.

ProblemSolution
The camera displays a TCP/IP error.Connection settings require adjustment. Check settings for the host computer or wireless router and adjust camera settings appropriately (Network settings).
The camera displays a “no memory card” error.The memory card is inserted incorrectly or not at all. Confirm that the memory card is correctly inserted (Inserting the battery and a memory card).
Upload is interrupted and fails to resume.Upload will resume if the camera is turned off and then on again (Uploading pictures).
The connection is unreliable.If [Auto] is selected for [Channel] when you are connecting to a smart device, choose [Manual] and select the channel manually (Wi-Fi connection settings).
If the camera is connected to a computer in infrastructure mode, check that the router is set to a channel between 1 and 8 (Network settings).