Solutions to some common issues are listed below. Troubleshooting information for the SnapBridge app can be found in the app’s online help, which can be viewed at:

For information on the Wireless Transmitter Utility or Camera Control Pro 2, see the online help for the application in question.

Problem Solution
The camera displays a TCP/IP error.

Check settings for the host computer or wireless router and adjust camera settings appropriately.

The camera displays a “no memory card” error.

Confirm that the memory card is correctly inserted.

Upload is interrupted and fails to resume.

Upload will resume if the camera is turned off and then on again.

The connection is unreliable.

If Auto is selected for Channel, choose Manual and select the channel manually.

If the camera is connected to a computer in infrastructure mode, check that the router is set to a channel between 1 and 8.