Troubleshooting wireless LAN connection
Refer to this section for information on errors involving wireless LAN connection.
- For information on the Wireless Transmitter Utility, see the utility’s online help.
Problems and solutions
Solutions to some common issues are listed below.
| Problem | Solution |
|---|---|
| Connection settings require adjustment. Check settings for the wireless router, FTP server, or host computer and adjust camera settings appropriately (Computers: Connecting via wireless LAN, FTP servers: Connecting via wireless LAN). |
| Check the error code, if any. For more information, see “Error codes” (Error codes). | |
| “Connecting to computer” does not clear from the camera display. | Check firewall settings (Firewall settings, Firewall settings). |
| The camera displays a “no memory card” error. | Memory card not inserted or inserted incorrectly. Confirm that the memory card is correctly inserted (Inserting the battery and a memory card). |
| Upload is interrupted and fails to resume. | Upload will resume if the camera is turned off and then on again (Loss of signal). |
| The connection is unreliable | If the camera is connected in Wi-Fi station mode, check that the router is set to a channel between 1 and 8 (Connect to computer, Connect to FTP server). |
Error codes
The following messages and error codes may be displayed if an error occurs while the camera is connected to an FTP server.
[Wireless error.]
| Error code | Solution |
|---|---|
| Err.11 | Confirm that the device to which you are attempting to connect is on. |
| Check the SSID (Connect to FTP server). | |
| Err.12 | Confirm that you are using the correct password for the selected SSID. |
| Confirm that you are using the correct authentication method (Connect to FTP server). | |
| Err.13 | Confirm that the device to which you are attempting to connect is on. |
| Turn the camera off and then on again. | |
| Err.1F | Turn the camera off and then on again. |
[TCP/IP error.]
| Error code | Solution |
|---|---|
| Err.21 | Check that the TCP/IP address and sub-net mask are correct (Connect to FTP server). |
| Err.22 | Duplicate TCP/IP address. Choose a different address (Connect to FTP server). |
[PTP/IP error.]
| Error code | Solution |
|---|---|
| Err.41 | Turn the camera off and then on again. |
[FTP error.]
| Error code | Solution |
|---|---|
| Err.31 | Check that the FTP server address is correct (Connect to FTP server). |
| Err.32 | Check that the login name and password are correct (Connect to FTP server). |
| Err.34 | Check that the destination folder name is correct (Connect to FTP server). |
| Err.35 | Confirm that the destination folder is not write-protected. |
| Err.36 | Check the DNS (Connect to FTP server). |
| Err.37 | Check firewall settings (Firewall settings). |
| Check PASV mode settings (Connect to FTP server). | |
| Err.3F | Turn the camera off and then on again. |
[Error authenticating FTP server credentials.]
| Error code | Solution |
|---|---|
| Err.61 | Check that the FTP server supports TLS 1.2 or later. |
| Err.62 | Check that you are using the correct root certificate (FTPS servers, Manage root certificate). |
| Err.63 | |
| Err.64 | The camera cannot connect because the FTP server has requested a client certificate. Check FTP server settings. |
| Err.65 | Turn the camera off and then on again. |