Troubleshooting Wireless LAN and Ethernet Connections

Refer to this section for information on errors involving wireless LAN and Ethernet connections.

For information on the Wireless Transmitter Utility, see the utility’s online help.

Problems and Solutions
Error Codes

Problems and Solutions

Solutions to some common issues are listed below.

Problem	Solution
The camera displays a wireless error. The camera displays a TCP/IP error. The camera displays an FTP error.	Connection settings require adjustment. Check settings for the wireless router, FTP server, or host computer and adjust camera settings appropriately (Wireless LAN, Wireless LAN).
	Check the error code, if any. For more information, see “Error Codes” (Error Codes).
“Connecting to computer” does not clear from the camera display.	Check firewall settings (Firewall Settings, Firewall Settings).
The camera displays the message, “Ethernet cable is not connected”.	Connect an Ethernet cable or select [OFF] for [Wired LAN] (Ethernet Connections, Ethernet, Wired LAN).
The camera displays a “no memory card” error.	The memory card is inserted incorrectly or not at all. Check that card is inserted correctly (Inserting Memory Cards).
Upload is interrupted and fails to resume.	Upload will resume if the camera is turned off and then on again (Loss of Signal).
The connection is unreliable.	If the camera is connected in infrastructure mode, check that the router is set to a channel between 1 and 8 (Connect to Computer, Connect to FTP Server).

Error Codes

The following messages and error codes may be displayed if an error occurs while the camera is connected to an FTP server via Ethernet or wireless LAN.

[Wireless Error.]

Error code	Solution
Err. 11	Confirm that the device to which you are attempting to connect is on.
Err. 11	Check the SSID (Connect to FTP Server).
Err. 12	Confirm that you are using the correct password for the selected SSID.
Err. 12	Confirm that you are using the correct authentication method (Connect to FTP Server).
Err. 13	Confirm that the device to which you are attempting to connect is on.
Err. 13	Turn the camera off and then on again.
Err. 1F	Turn the camera off and then on again.

[TCP/IP Error.]

Error code	Solution
Err. 21	Check that the TCP/IP address and sub-net mask are correct (Connect to FTP Server).
Err. 22	Duplicate TCP/IP address. Choose a different address (Connect to FTP Server).

[PTP/IP Error.]

Error code	Solution
Err. 41	Turn the camera off and then on again.

[FTP Error.]

Error code	Solution
Err. 31	Check that the FTP server address is correct (Connect to FTP Server).
Err. 32	Check that the login name and password are correct (Connect to FTP Server).
Err. 34	Check that the destination folder name is correct (Connect to FTP Server).
Err. 35	Confirm that the destination folder is not write-protected.
Err. 36	Check the DNS (Connect to FTP Server).
Err. 37	Check firewall settings (Firewall Settings).
Err. 37	Check PASV mode settings (Connect to FTP Server).
Err. 3F	Turn the camera off and then on again.