Solutions to some common issues are listed below.

  • Troubleshooting information for the SnapBridge app can be found in the app’s online help, which can be viewed at:

  • For information on the WT-7 wireless transmitter, see the manual provided with the WT-7.

  • For information on the Wireless Transmitter Utility or Camera Control Pro 2, see the online help for the application in question.



The camera displays a TCP/IP error.

Check settings for the host computer or wireless router and adjust camera settings appropriately ( Network Settings ).

The camera displays a “no memory card” error.

Confirm that the memory card is correctly inserted ( Inserting Memory Cards ).

Upload is interrupted and fails to resume.

Upload will resume if the camera is turned off and then on again (Uploading Pictures).

The connection is unreliable.

If [Auto] is selected for [Channel], choose [Manual] and select the channel manually (Wi-Fi Connection Settings).

If the camera is connected to a computer in infrastructure mode, check that the router is set to a channel between 1 and 8 ( Network Settings ).

[Connect to smart device] and [Connect to PC] are grayed out and cannot be selected.

These options are not available when the WT-7 is connected. Turn the WT-7 off ( Wireless Transmitter (WT-7) ).