Troubleshooting Wireless LAN and Ethernet Connections
Refer to this section for information on errors involving wireless LAN and Ethernet connections.
- For information on the Wireless Transmitter Utility, see the utility’s online help.
Problems and Solutions
Solutions to some common issues are listed below.
| Problem | Solution |
|---|---|
|
Connection settings require adjustment. Check settings for the wireless router, FTP server, or host computer and adjust camera settings appropriately (0Wireless LAN, Wireless LAN). |
| Check the error code, if any. For more information, see “Error Codes” (0Error Codes). | |
| “Connecting to computer” does not clear from the camera display. | Check firewall settings (0Firewall Settings, Firewall Settings). |
| The camera displays the message, “Ethernet cable is not connected”. | Connect an Ethernet cable or select [OFF] for [Wired LAN] (0Ethernet Connections, Ethernet,Wired LAN). |
| The camera displays a “no memory card” error. | The memory card is inserted incorrectly or not at all. Check that card is inserted correctly (0Inserting Memory Cards). |
| Upload is interrupted and fails to resume. | Upload will resume if the camera is turned off and then on again (0Loss of Signal). |
| The connection is unreliable. | If the camera is connected in infrastructure mode, check that the router is set to a channel between 1 and 8 (0Connect to Computer, Connect to FTP Server). |
Error Codes
The following messages and error codes may be displayed if an error occurs while the camera is connected to an FTP server via Ethernet or wireless LAN.
- [Wireless Error.]
Error code Solution Err.11 Confirm that the device to which you are attempting to connect is on. Check the SSID (0Connect to FTP Server). Err.12 Confirm that you are using the correct password for the selected SSID. Confirm that you are using the correct authentication method (0Connect to FTP Server). Err.13 Confirm that the device to which you are attempting to connect is on. Turn the camera off and then on again. Err.1F Turn the camera off and then on again. - [TCP/IP Error.]
Error code Solution Err.21 Check that the TCP/IP address and sub-net mask are correct (0Connect to FTP Server). Err.22 Duplicate TCP/IP address. Choose a different address (0Connect to FTP Server). - [PTP/IP Error.]
Error code Solution Err.41 Turn the camera off and then on again. - [FTP Error.]
Error code Solution Err.31 Check that the FTP server address is correct (0Connect to FTP Server). Err.32 Check that the login name and password are correct (0Connect to FTP Server). Err.34 Check that the destination folder name is correct (0Connect to FTP Server). Err.35 Confirm that the destination folder is not write-protected. Err.36 Check the DNS (0Connect to FTP Server). Err.37 Check firewall settings (0Firewall Settings). Check PASV mode settings (0Connect to FTP Server). Err.3F Turn the camera off and then on again. - [Error authenticating FTP server credentials.]
Error code Solution Err.61 Check that the FTP server supports TLS 1.2 or later. Err.62 Check that you are using the correct root certificate (0FTPS Servers, Manage Root Certificate). Err.63 Err.64 The camera cannot connect because the FTP server has requested a client certificate. Check FTP server settings. Err.65 Turn the camera off and then on again.