Error Codes Displayed When Connecting to an FTP via Wireless LAN

The following messages and error codes may be displayed if an error occurs while the camera is connected to an FTP server via wireless LAN.

[Wireless error.]

Error code	Solution
Err.11	Confirm that the device to which you are attempting to connect is on.
	Check the SSID (0Connect to FTP server).
	Confirm that the SSID network's radio frequency band matches the band selected in [Router frequency band] in the network menu (0Router frequency band).
Err.12	Confirm that you are using the correct password for the selected SSID.
	Confirm that you are using the correct authentication method (0Connect to FTP server).
Err.13	Confirm that the device to which you are attempting to connect is on.
	Turn the camera off and then on again.
Err.1F	Turn the camera off and then on again.

[TCP/IP error.]

Error code	Solution
Err.21	Check that the TCP/IP address and sub-net mask are correct (0Connect to FTP server).
Err.22	Duplicate TCP/IP address. Choose a different address (0Connect to FTP server).

[PTP/IP error.]

Error code	Solution
Err.41	Turn the camera off and then on again.

[FTP error.]

Error code	Solution
Err.31	Check that the FTP server address is correct (0Connect to FTP server).
Err.32	Check that the login name and password are correct (0Connect to FTP server).
Err.34	Check that the destination folder name is correct (0Connect to FTP server).
Err.35	Confirm that the destination folder is not write-protected.
Err.36	Check the DNS (0Connect to FTP server).
Err.37	Check firewall settings (0Firewall Settings).
	Check PASV mode settings (0Connect to FTP server).
Err.3F	Turn the camera off and then on again.

[Error authenticating FTP server credentials.]

Error code	Solution
Err.61	Check that the FTP server supports TLS 1.2 or later.
Err.62	Check that you are using the correct root certificate (0FTPS Servers, Manage root certificate).
Err.63
Err.64	The camera cannot connect because the FTP server has requested a client certificate. Check FTP server settings.
Err.65	Turn the camera off and then on again.