Error Messages

This section lists the error messages that appear in the camera display.

Message	Problem/solution
Shutter release disabled. Recharge battery.	Battery exhausted. Replace with spare battery. Charge battery.
This battery is unable to provide data to the camera and cannot be used. For safety, choose a battery designated for use in this camera.	Battery info not available. Battery cannot be used. Contact Nikon-authorized service representative. Battery level is extremely low; charge battery.
Battery cannot supply data to camera. Replace third-party batteries with genuine Nikon batteries.
No memory card.	The memory card is inserted incorrectly or not at all. Check that card is inserted correctly.
Cannot access this memory card. Insert another card.	Error accessing memory card. Check that camera supports memory card. Insert new memory card. If error persists after card has been repeatedly ejected and reinserted, card may be damaged. Contact retailer or Nikon-authorized service representative.
Unable to create new folder. Insert new memory card.
Memory card is locked. Slide lock to "write" position.	The memory card is write-protected (“locked”). Slide the lock switch to the “write” position (0The Write Protect Switch).
This card is not formatted. Format the card.	Memory card is not correctly formatted. Format memory card. Replace with correctly-formatted memory card.
FTZ mount adapter firmware version not supported. Upgrade FTZ firmware.	Mount adapter firmware out of date. Update to the latest version of the mount adapter firmware. For more information, visit the Nikon website for your country or region.
Recording interrupted. Please wait.	Memory card does not support required video write speed. Use card that supports required write speed or change option selected for [Frame size/frame rate] in video recording menu.
The camera is too hot. It cannot be used until it cools. Please wait. Camera will turn itself off.	Camera’s internal temperature is elevated. Suspend shooting until camera has cooled.
High battery temperature. Remove battery and wait for it to cool.
Folder contains no pictures.	Folder contains no pictures. Insert memory card that contains pictures.
No pictures in folder selected for playback. Use [Playback folder] item in playback menu to select folder that contains pictures.
Cannot display this file.	File has been modified using computer application or does not conform to DCF file standard. Do not overwrite pictures using computer applications.
File is corrupt. Do not overwrite pictures using computer applications.
Cannot select this file.	Selected picture cannot be retouched. Retouch options are available only with pictures taken with or previously retouched on camera.
This video cannot be edited.	Selected video cannot be edited. Videos created with other devices cannot be edited. Videos under two seconds long cannot be edited.
This file cannot be saved to the destination memory card. See the camera manual for details.	Files 4 GB or larger can only be saved to memory cards formatted for exFAT. They will not be saved to cards in other formats such as FAT32. Use a memory card with a capacity over 64 GB formatted in the camera or keep file size to under 4 GB.

Message

Problem/solution

Shutter release disabled. Recharge battery.

Battery exhausted.

Replace with spare battery.
Charge battery.

This battery is unable to provide data to the camera and cannot be used. For safety, choose a battery designated for use in this camera.

Battery info not available.

Battery cannot be used. Contact Nikon-authorized service representative.
Battery level is extremely low; charge battery.

Battery cannot supply data to camera.

Replace third-party batteries with genuine Nikon batteries.

No memory card.

The memory card is inserted incorrectly or not at all.

Check that card is inserted correctly.

Cannot access this memory card. Insert another card.

Error accessing memory card.

Check that camera supports memory card.
Insert new memory card.
If error persists after card has been repeatedly ejected and reinserted, card may be damaged. Contact retailer or Nikon-authorized service representative.

Unable to create new folder.

Insert new memory card.

Memory card is locked. Slide lock to "write" position.

The memory card is write-protected (“locked”).

Slide the lock switch to the “write” position (0The Write Protect Switch).

This card is not formatted. Format the card.

Memory card is not correctly formatted.

Format memory card.
Replace with correctly-formatted memory card.

FTZ mount adapter firmware version not supported. Upgrade FTZ firmware.

Mount adapter firmware out of date.

Update to the latest version of the mount adapter firmware. For more information, visit the Nikon website for your country or region.

Recording interrupted. Please wait.

Memory card does not support required video write speed.

Use card that supports required write speed or change option selected for [Frame size/frame rate] in video recording menu.

The camera is too hot. It cannot be used until it cools. Please wait. Camera will turn itself off.

Camera’s internal temperature is elevated.

Suspend shooting until camera has cooled.

High battery temperature.

Remove battery and wait for it to cool.

Folder contains no pictures.

Insert memory card that contains pictures.

No pictures in folder selected for playback.

Use [Playback folder] item in playback menu to select folder that contains pictures.

Cannot display this file.

File has been modified using computer application or does not conform to DCF file standard.

Do not overwrite pictures using computer applications.

File is corrupt.

Do not overwrite pictures using computer applications.

Cannot select this file.

Selected picture cannot be retouched.

Retouch options are available only with pictures taken with or previously retouched on camera.

This video cannot be edited.

Selected video cannot be edited.

Videos created with other devices cannot be edited.
Videos under two seconds long cannot be edited.

This file cannot be saved to the destination memory card. See the camera manual for details.

Files 4 GB or larger can only be saved to memory cards formatted for exFAT. They will not be saved to cards in other formats such as FAT32.

Use a memory card with a capacity over 64 GB formatted in the camera or keep file size to under 4 GB.